Because 7B Bakehouse Pvt. Ltd. sells fresh and perishable bakery products, our return policy is designed to balance food safety with fair resolution of genuine delivery issues.
1. General Policy
Most fresh bakery items, opened food products, and customised or made-to-order goods cannot be returned for change-of-mind reasons due to hygiene and shelf-life requirements.
2. Eligible Return or Replacement Cases
We will review requests where:
- Products arrive damaged, spoiled, or unfit for consumption due to transit issues.
- Incorrect items were delivered compared to the confirmed order.
- Products are materially different from the description provided at purchase.
3. Reporting Window
Issues must be reported within 24 hours of delivery with clear photographs, batch details where available, and your order number. Late reports may limit our ability to verify and resolve the claim.
4. Non-Returnable Items
- Products that have been consumed, stored improperly, or tampered with after delivery.
- Items marked as clearance, short shelf-life, or final sale.
- Custom-labelled, event-specific, or specially produced bulk orders once production has started.
5. Resolution Options
Where a claim is approved, we may offer replacement dispatch, credit note, or refund depending on stock availability, order value, and the nature of the issue.
6. Wholesale Orders
B2B returns are handled case-by-case according to contract terms, invoice conditions, and product category. Please contact your account manager or support team immediately if a wholesale shipment arrives with quality concerns.
7. Contact
To request support for a delivery issue, contact:
7B Bakehouse Pvt. Ltd.
Industrial Area, Bengaluru, Karnataka 560001, India
Email: sevenbbakehouse@gmail.com
Phone: +91 98765 43210
GST: 29ABCDE1234F1Z5