FAQs

Cafes, hotels, restaurants, caterers, cloud kitchens, retail chains, and other food businesses with a valid GSTIN can apply for a B2B account. Once approved, you unlock wholesale pricing, bulk ordering, and account-specific features.

Complete the Wholesale Registration form on our website with your business details, GST number, and contact information. Our team typically reviews applications within 1–2 business days and will email you once your account is approved.

Yes. As a registered wholesale supplier, we require a valid GSTIN for B2B invoicing and tax compliance. Retail or one-off orders without GST may not qualify for wholesale rates.

Wholesale prices are visible only to approved B2B partners after login. You can browse our product catalog publicly, but pricing and bulk options unlock once your account is verified.

MOQ varies by product category and pack size. Most wholesale SKUs have case or tray minimums shown on the product page. If you need a custom quantity for a recurring order, contact us and we will try to accommodate.

Log in to your B2B account, add items to cart, and checkout as usual. For standing weekly or monthly orders, reach out via the Contact page with your product list and schedule — our sales team can set up a recurring supply plan.

Orders can be modified or cancelled before they enter production or dispatch. Contact us as soon as possible with your order number. Once baking or packing has started, changes may not be possible — see our Cancellation Policy for details.

Use the Track Order page with your order number and billing email, or log in to My Account to view order status, invoices, and shipment updates.

We deliver across Bengaluru and major cities pan-India through our cold-chain and logistics partners. Delivery availability and lead times depend on your location and order size — exact options appear at checkout.

Local Bengaluru orders are often fulfilled within 24–48 hours for in-stock items. Interstate deliveries typically take 3–7 business days depending on distance and product type. Fresh items may have shorter cut-off windows.

Same-day delivery may be available for select Bengaluru postcodes on orders placed before the daily cut-off. Scheduled delivery slots can be arranged for regular B2B partners — mention your preferred window when ordering or contact our logistics team.

Fresh cakes, pastries, and chilled items are packed in food-grade, tamper-evident packaging with insulated liners where required. We follow FSSAI hygiene standards throughout handling and dispatch.

We accept online payments including UPI, cards, and net banking at checkout. Approved B2B partners may also qualify for credit terms or invoice billing — eligibility is reviewed on a case-by-case basis during account setup.

Yes. Every B2B order includes a GST-compliant tax invoice with your registered business details. Invoices are emailed after order confirmation and are also available under My Account.

Credit accounts and consolidated weekly or monthly billing may be available for established partners with consistent order history. Submit a wholesale application or contact our accounts team to discuss terms.

Yes. 7B Bakehouse operates from an FSSAI-licensed facility. We maintain strict hygiene, batch traceability, and quality checks across production, storage, and dispatch.

Major allergens and key ingredients are listed on product pages where available. For detailed spec sheets, nutritional info, or custom allergen declarations for your menu, contact us with the SKU names you need.

Report any damage, quality concern, or packing error within 24 hours of delivery with photos and your order number. We will investigate promptly and arrange a replacement, credit, or refund as per our Return Policy.

Due to the perishable nature of bakery products, returns are limited to items received damaged, spoiled in transit, or incorrectly supplied. Please review our full Return Policy and Refund Policy for eligibility and timelines.

We aim to respond to all enquiries within one business day (Mon–Sat, 9:00 AM – 7:00 PM IST). Urgent order or delivery issues are prioritised — include your order number for faster assistance.

Use our Contact page, email us directly, or call during business hours. For order-specific help, mention your order number and registered business name so we can assist you quickly.