This Refund Policy explains when refunds may be issued for orders placed with 7B Bakehouse Pvt. Ltd..
1. Overview
Refunds are considered for eligible cases such as cancelled orders before dispatch, approved quality or delivery issues, duplicate charges, or failed transactions confirmed by our payment partner.
2. Non-Refundable Situations
- Change-of-mind returns for perishable or opened food products.
- Orders rejected due to incorrect address or failed delivery attempts caused by customer unavailability.
- Custom or made-to-order products once production has commenced, unless otherwise agreed in writing.
3. Refund Method
Approved refunds are returned to the original payment method wherever possible. Bank processing times may vary from 5–10 business days depending on the payment provider and issuing bank.
4. Partial Refunds
Partial refunds may be issued when only part of an order is affected, such as missing items, damaged units within a larger shipment, or agreed service adjustments on wholesale orders.
5. Credit Notes
For approved wholesale accounts, we may issue account credit instead of a cash refund where mutually agreed or where faster reordering is preferred.
6. Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback so we can investigate and resolve the issue promptly.
7. Contact
To request a refund review, contact:
7B Bakehouse Pvt. Ltd.
Industrial Area, Bengaluru, Karnataka 560001, India
Email: sevenbbakehouse@gmail.com
Phone: +91 98765 43210
GST: 29ABCDE1234F1Z5